10 of the Best Contact Us Pages on the Internet

By: Ramsay | 56 intelligent opinions, add yours

The dreaded Contact Us page.

The place where you have a last ditch attempt at getting potential clients, customers and fans to get in touch or, in my case, convince them otherwise (I get a lot of emails).

So we’ve had a look at the best About Us pages and now I want to do the same for the Contact Us page. What are the best practices? What works and what doesn’t? Is there anything you can do to increase your chances of success?

Let’s take a look at what I think are 10 of the best Contact Us pages on the internet.

NOTE: Please give this post a Tweet if you like it. It’ll only take you one click of that button up in the top left. You guys are amazing commentators but terrible social sharers! ;-)

An important note on responsive Contact Us pages

As you might know, the web has now gone mobile. People browse websites on their iPhones and iPads as much as they do on their laptops and PCs. This means we have to change our design to responsive – make the website change to the device.

contact us page

Click here to see some beautiful themes that will present your Contact Us page in a perfect way on every device and make sure you come back to see the new Blog Tyrant responsive theme soon!

What makes a good Contact Us page?

As you guys probably know by now, I have a few other online companies that keep me busy during the day. One of the things that I have found with this non-blog based sites is that the contact page can be quite important and can even help to set the tone of future relations with your clients. It is an important step in the relationship.

So what makes a good Contact Us page? Here are some thoughts:

  • It needs to work
    At a very basic level, the darn thing needs to work. I have been to so many webpages where the contact form is broken or doesn’t send properly. Bad look and lost business.
  • It needs to grab attention
    Of course, this is the last point whereby a potential client can change their mind. If they get sent to a horrible looking contact page you are in trouble. It needs to be visually perfect.
  • The copy needs to be extremely seductive
    Seductive copy. I do mean that literally. You need to seduce the person reading the page like you would a man/woman that you really want to take on a date. Hopefully most of the selling would already have been done if they are on the Contact Us page, so this is the tiny little flirt where you get their phone number.
  • It needs to set the client up for future relations
    This is really important. You need to establish some ground rules. You need to set the client up for the way your relationship is going to work in the future. Statements like, “We check our emails every day and reply even if we’re at dinner,” can send very powerful messages.

Sometimes, just by looking at a good Contact Us page, you can tweak your own so as to increase conversions and save a potential lost client. That is the point of this post.

The best Contact Us pages

So here are some of the best Contact Us pages that I have noticed over the years. As always, if you know of any really cool ones please do drop a comment and let me know. I like to make my posts big resources of information for visitors and have found that often it is you guys, the ones who leave comments, that make it that way.

1. Music City

I love this because it is both professional and really informal. It is a very approachable contact form and that is something really important. Also notice the high quality photo which helps you feel like you have already met the guys when you finally do meet them face to face.

2. Bert Timmermans

A very simple Contact Us page but a goodie. It gets all the information you need in one place with a clean and clever design. This is really important to note: you should put all your contact methods on there including social media and other methods. Sometimes an informal Tweet chat has turned in to a $5000 job for me. Without Twitter I’m sure that conversation would never have happened.

3. Alex Arts

What can I say about this page other than the fact that it is pure genius. If you are trying to impress a potential design client, do an amazing design. If you are trying to impress a potential copy writing client, make sure you have some amazing copy. This is the example of perfection (except the loading time sucks).

4. Digital Base

I wanted to include this Contact Us page because I thought it gave a really good idea of how a professional agency page should look. Everything is neat, tidy and purposely put. The image is high def and gives you some simple imagery or symbolism and there is nowhere for you to get lost. If you are dealing with high paying clients this type of page should be a base.

5. Loewy Design

Leave us a doodle! Need I say more?

6. Chemistry Recruitment

I was so surprised at how many Contact Us pages forgot to use Skype. This is now a norm. Its like email. You need to include a Skype address because it is a really simple way that people can contact you without paying. A lot of international people will want to use Skype.

7. TED

This is a really good one for showing you that your Contact Page isn’t necessarily just about helping people get in touch with you. It can also help you with your cause. TED, for example, asks if you know any good speakers that could work well at their conferences. You can do the same on your blogs or websites; ask for help.

8. Viper Chill

Did you know that Glen from Viper Chill once stole my laptop at the Singapore Airport while I was in the bathroom and then put all my ideas up on his own blog? True story. Well, actually its not true but the degree to which Glen continually comes up with the same ideas as me, two months ahead of my launches, makes me paranoid enough to now wear a tinfoil hat. He’s brilliant. His Contact Us page is great because it uses a Q and A style format to keep people away, while using his sidebar to direct people to more important things.

9. SEOmoz

Rand Fishkin from SEOmoz is one of the coolest guys around. He always wears yellow sneakers. I like that. And their Contact Us page is really what’s its all about. Well linked, easy to navigate and has all the information you want from emails to physical locations. They also do a very good job of personalizing the experience with quirky copy and well placed text.

10. Zen Habits

A few years ago Leo from Zen Habits gave up emails. I remember it being quite a cool moment because I realized that I could do that as well. So what about his Contact Us page? Well, he doesn’t really have one. Its a small section on his About Us page that basically tells people not to email him. Minimalist. I guess you have to be when you have 200,000 subscribers.

What makes a good Contact Us page?

I’d like to hear from you now and read some comments about what you think makes a good Contact Us page. Is it design or copy? Do you think they are even that important? Please leave me a comment and let me know and feel free to share links. I really don’t care about links.



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56 Comments

  • First comment? Probably not by the time I finish writing this.

    My points;
    1. Ok, looking at my contact page, I need to update it.
    2. Make the textarea of the contact page sizable. Don’t make people feel like they have to write in a Word Doc and then copy/paste into your form.
    3. Give them reasons to comment – article ideas, news links, alert new products in the niche, guest post topic idea.
    4. Don’t tell people why not to write to you. For example, if someone wants you to hawk/buy their product in your niche, at least you are introduced to the product idea and that could help you create a similar (and far better) product. Let the muse come where it may.
    5. Show your photo.
    6. Don’t ask for too much. Name, email, and message are enough. The more fields you add, the less people will write – proven many times over.
    7. Entice to contact you. For example, “submit an article idea and if I pick it, you’ll get my free _____ or 75% off of my ______.”
    8. Use more than one Contact form. For example, a guest post idea message might have different fields than a general info contact link. As if they are requesting a consultation, a phone number field would be good.

    That’s it for now!

  • Z-list blogger approves.

    • the Blog Tyrant

      Win.

      • I’m just wondering what your tinfoil hat looks like. Is it the traditional party hat shape or did you get creative and end up with a swan shaped hat like you get with take away food?

        And yeah you and Glen remind me of each other. I think it’s the way you guys write like you expect us to be smart :)

        • the Blog Tyrant

          My tinfoil hat is in a giant egg shape in homage to Lady Gaga.

          • Mine has openings on either side so my pigtails don’t get squished when I’m playing Rock Band. (What, y’all don’t make yourself look like your avatar AND wear your tinfoil hats when you play video games?)

  • Hi BT,
    Perhaps a reason your commenters aren;t better social sharers is for these reasons:

    There’s no twitter share on email. As an email subscriber, I have to click back your original site, go down to “read the rest of this article,” (be careful not to go too far) click again, to the full post and try to find the tweet button. It isn’t in the upper left, it’s at the bottom of the the post, small.

    In the upper left is a retweet button, which takes me to Blog Tyrant’s wall page. A box with your link appears but there’s nowhere to say or click anything to post it.

    Also, when I click on “twitter” at the foot of the complete post, I’m taken to my own page where I’m free to comment in my own words just like always. Your info is not automatically transferred as with other blogs.

    So, it’s a chore to tweet your blogs and I don’t do it unless it’s something I really want to share. If other subscribers have a similar experience, maybe that’s why we don’t tweet or FB you more often.

    • the Blog Tyrant

      That’s interesting Dorothy. Everything you described is totally different on my computer. I wonder if it’s the same for everyone else?

      • I’m behind a firewall at work whenever I read it and therefore don’t have FB/Twitter access. :(

        I’ll try at home one of these days!

      • I’m able to tweet/retweet your stuff, but it’s mostly irrelevant to my “followers” so I don’t. (I also won’t enter any of your “retweet this to be entered in…” things because I consider it spamming my connections.) The Feng Shui article was an exception because it fit the purpose of my Twitter profile. People – the ones who actually read my tweets – expect inspirational or weirdness…or random video game ramblings as I massacre a town.

        It would be sort of like you tweeting out my post on serial killers or what to get empaths for Valentine’s Day to your followers, I suppose. Doesn’t make sense.

      • Apparently I am one of the few who share your articles on Twitter. Sometimes I do it from my email using the button on top left and sometimes from the original post using once again the retweet button on top left. So I guess I don’t see your posts as Dorothy Ray. If it helps I use Firefox (sometimes Chrome).

  • I swear- Just when I think I’m ahead of the game- I realize I got more to do. I just changed my contact page- I added a form. Used wufoo- I know its the cheap route- but it was easy and fast.

    Now I see examples of other contact pages, I now realize I got to add a few things. It’s just good to know that there’s someone out there in the blogging world that cares about other bloggers getting it right.

    Thank you Blog Tyrant!

  • I think my favorite is the second one. Very clean, plus if the form isn’t working you have a lot of additional options!

  • Sometimes putting up with all this waves would steals some valuable time from me but I just know that these things are very necessary necessary an I was hoping you were going to discuss some plugin or tips for contact pages?

  • If you’re contact page looks like the US custom form, please explode it. It’s the unfriendliest way to say “hey hottie, drop me a line”.

    That’s my mantra.

    The further apart my contact page looks from an immigrations document the better. Hence my distaste for contact forms, they make me feel like I’m filling for divorce LOL :)

    PD: We want videos + we want videos. Can you hear the crown roaring? You can wear a mask (like those mexican luchadors LOL) so you don’t have to reveal your identity :)

    • the Blog Tyrant

      No mask can contain me Mayi.

      • hahahahaha that’s true!

        so does that mean no video for now?

        • the Blog Tyrant

          There will be some video soon when I release my identity. Get ready to be amazed. HA ha.

  • This got me thinking of how to improve the contact form on my web design site. I’ll be a little more assertive in what I want potential clients to tell me, so we avoid wasting each other’s time. For example, I’ll change “Your Message” to “Describe your project.”

    #2 Bert Timmermans’ entire website is great, not just the contact page. You feel like you’re looking at an artists’ notebook. Really slick and professional.

    It would have been nice if you recommended some tools for creating contact forms, like WordPress plugins. I’ve heard good things about Contact Form 7 and Fast Secure Contact Form.

    • the Blog Tyrant

      I was going to but I got too tired. Ha ha

  • Excellent points, BT.

    But there’s one thing that can ruin all the hard work you’ve put into getting your contact page right – what happens when you press ‘Submit’.

    ‘Thank you for your message’, frankly, doesn’t cut it. Even worse, you get taken back to the homepage, and you’ve no idea where the comment that’s taken you 15 minutes to craft has disappear to.

    If someone’s gone to quite the effort completing the form (and putting their trust in you), then they need to know, at the very least:

    * Where has my comment gone? A group or a person?
    * When will I expect an answer?

    Not only that, do you answer ‘Where to next’? Don’t miss this opportunity to lead them elsewhere, such as your blog, newsletter sign-up, etc.

    If you want to take a squiz, here’s my contact form: http://untangletheweb.com.au/contact/

    And here’s the thank-you page: http://untangletheweb.com.au/thank-you-for-your-comment/.

    It’s super simple, but it does answer the basic questions and, rather than take my reader to a dead end, I give them three options to continue.

    Feel free to critique :-)

    • the Blog Tyrant

      It appears there is a whole bunch of stuff I missed in this post. That’s why I love you guys.

      • Oh, thanks BT.

        Rather than rabbit my ideas here, I put together a post not long ago on the very topic:

        * Is your contact page doing you more harm than good? http://untangletheweb.com.au/contact-page-harm-good/

        It might be of interest to those re-doing their contact page (or to those who are completely stuck!).

        • Nice post on the contact form being everywhere… so many people called me or emailed me and said How do I get a hold of you?

          Too Funny. I’m not sure if you’re a business with a website you can actually put your phone, address or email on there too many times. Not possible. And people will still miss it.

  • Hi! Thank you Blog Tyrant for bringing this ubiquitous page to my attention! I haven’t had a chance to read every comment here, but happened to read the first and the last just above me. Both Chris and Amanda have really personable pages that make me feel like I could “know, like, trust” either of you. And the helpful elements in both of your contact pages are really good! I am happy to report that my contact page does have some personality, but is a little half done right now. I had a cute little story about my three cats up for the first few months but then sadly two of them died this winter (I know! It’s so sad) But if yo go there, you’ll see that I just need to figure out perhaps a new theme, something more artistic probably. For now the homage to my loves is ok with me. I also need to figure out how to do one of those friendly thanks and where would you like to go now pages. Ok I’ve talked enough….thank you to BT and all the comment-ers for their sharing!

    • Thanks for the feedback, Harriet. I’m pleased you feel the connection.

    • Thanks! The more I look at my Contact page, the more I do think it needs a pic of my or some type of graphic to spiff it up a bit.

      Amanda – great tips as well!

  • Have to agree with Amanda

    A post on the 10 best thank you pages would be great.

    I often describe it as the 2nd most important page on a client’s site

    mike

  • Thanks for this post. I’m in the process of building a new website (or at least my designer is!)and am interested in any articles, posts etc related to website design! One comment I will make is that it’s a great idea to add your business phone number, email, social media links to every page on the top right hand corner of your website. That way, visitors don’t have to go looking for a contact us page (although you can still have one) – the contact methods are in front of them all of the time. Just my 2 cents worth.

    • the Blog Tyrant

      Yeah a lot of people do that with their footer. I think its a great idea.

  • Returned back to your blog after quite some time. I know there is lot more to dig and you have fantastic knowledge all over.

    After reading the title I jumped to your about page. Wonderful – how strongly you’ve rejected Guest Posts. The page is not that designed as you’ve listed the examples. I understand you believe in strength and I agree you have a lot.

  • Yeah, we just ignore his strongly worded request and guest post in the comments.

    He should change the blog name to Blog Tyrant and the raving horde.

    • the Blog Tyrant

      Ha ha ha. Gawd you make my day sometimes. I change the names of the comments on the home page for you, did you see?

      • Yeah I did. Cool.

        People here make my day. I can’t tell you how it cheers me up.

  • Really liked the quick reference to the $5000 job you scored via a Twitter conversation – and the importance of making every viable contact option known to our readers. It pays not to assume that something won’t pay!

    I also wondered [aloud, now] if there is a pattern, a storyboard of sorts, or some other subliminal message we should be keying-in on with regards to your choices of post images; last time it was tiny Elvis and this time it’s Walt Disney playing shadow puppet with his right hand (or maybe he’s pointing at that old whatcha-ma-callit on the shelf). And the inclusion of the foil helmet reference and link – well, it just rocks.

    • the Blog Tyrant

      I think you and I are going to get on really well Scott.

  • Hey BT

    I read your posts via Google Reader, so there’s no RT button for me either. I don’t know what you’re using to manage your feed, but Feedburner (at least) lets you add your choice of social sharing buttons to the bottom of people’s feeds. Details on how to do it are here: http://blogger-hints-and-tips.blogspot.com/2010/12/feedflare-lets-you-add-social-tools-to.html

    PS And I’m on a mission to cut down my emails, so I absolutely despise that annoying pop-up about subscribing by email every time I visit your site.

    • the Blog Tyrant

      Hi Mary.

      Thanks for that.

      The pop up is set to only appear once. Do you delete your cookies a lot?

      • If Mary’s in the same boat I’m in, her IP address may get reset without her knowledge. My wireless router does that to me from time to time…and back comes the pop-up, basically every time I visit the site. :/

        • the Blog Tyrant

          Oh I see. That would be annoying! ;-)

          • I hate to gang up on you, but I get it too every time I visit the site.

            I have found a solution however, just leave Blog Tyrant open in a tab and refresh the page. (First get a Mac so you don’t need to restart your computer every day) Then it doesn’t show up again.

  • I have to admit they would have to be the best contact pages I’ve ever seen. I’ve been on the net for ages and I’ve never come across one that comes even close to those you’ve pictured here. Most of them are similar to the one I use, basic and boring, but at least it does the job ;)

  • Right after reading this I went and sent Loewy Design a doodle, just couldn’t resist.

  • Thanks, this gives me some cool ideas. Right now I just have a boring basic form. I plan to change that.